How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
How Long Will Delivery Take?
Delivery timeframes will be noted in the description of most products.
Why do some products take so long to deliver?
Products with a lengthy delivery timeframe are ususally srouced from international designers and manufacturers. As is the case when ordering a custom piece from your local retail outlet (which can take 8-24 weeks for delivery), our internationally sourced products will take up to 16 weeks (timeframe noted in descripotion of each product)
Where are you located?
We are based in Perth, Western Australia.
Where are your orders shipped from?
We have a close to 50/50 split between shipped from within Australia and shipped from overseas. We will advise you of source location (Australia or international) in the description of each product.
Do you have a store or warehouse I can visit to view or collect items?
No. We do not keep bulk stock on premises, and all of our products are offered online only.